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    Wildfire Emergency Preparedness

    Not all natural disasters cause unplanned power outages. In areas at high risk for wildfires, public safety power shutoffs are often used to proactively reduce the electric system from becoming the source of ignition in high-risk areas. That makes resiliency planning, monitoring and restoration a high priority for organizations with critical operations. Here’s how you can help better ensure you stay powered up when the grid is down.
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    Emergency Response Plans and Services for Power Outages

    Businesses and municipalities can get locked into a yearly cycle of waiting too long to prepare for bad weather, then scrambling to get through whatever nature throws at them. Start planning now and take control.
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    Winter Storm Preparedness

    Hurricanes aren’t the only natural disasters that can interrupt business continuity. Winter blizzards, polar vortexes and ice storms can be brutal for many regions in the country, bringing with them extended cold temperatures that can interrupt critical business operations and municipal services. The key to combating severe winter weather is creating an emergency action plan that better protects your operations – and that means investing in the right solutions designed to help you reach your resiliency goals.
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    Storm Preparedness

    The extremely active storm and hurricane seasons aren’t just bringing more storms – they’re also bringing more intense, severe weather and rainfall to a number of states along the Gulf and Atlantic coasts. Storms are one of the leading causes of power outages in the U.S., which makes reliable power a priority for your organization.
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    Uninterruptible Power Supply (UPS)

    A UPS is designed to shield your equipment from any interruption in its power supply – which is ideal for industries where any momentary loss of power can have a negative impact on operations.
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Have a question for us? Let’s talk.

Duke Energy Utility Account Inquiries:

This form is not for questions about your electric or gas service from Duke Energy. Duke Energy Sustainable Solutions does not have access to your utility account information.

If you have a problem or question about your electric or gas service, please contact Duke Energy’s customer service for help.

Call Us Directly

To talk with one of our sustainable energy consultants immediately, call 800-288-6807.

Need Customer Support?

Existing Duke Energy Sustainable Solutions customers with questions should call 800-288-6807 or email sustainablesolutions@duke-energy.com.