Duke Energy Sustainable Solutions

Customer Payment Portal

Use the Customer Payment Portal to view, download and/or pay your Duke Energy Sustainable Solutions invoices. You can sign in to the portal or set up your portal account.

Go to portal


Duke Energy for Your Home

Are you a Duke Energy residential customer? Sign in to your account to view and pay your utility bill or make a one-time payment without signing in.


Duke Energy for Your Business

Are you a Duke Energy business customer? Sign in to your account to view and pay your business’ utility bill or choose another convenient payment method.


Duke Energy Sustainable Solutions

Do you have a power purchase agreement (PPA), virtual power purchase agreement (VPPA) or other invoices from DESS? Use the button below to view and/or pay invoices.


Duke Energy Customer Support

Need assistance as a Duke Energy utility customer? Use the button below for help with payment arrangements, outages, tree trimming and more.


Have a question for us? Let’s talk.

Duke Energy Utility Account Inquiries:

This form is not for questions about your electric or gas service from Duke Energy. Duke Energy Sustainable Solutions does not have access to your utility account information.

If you have a problem or question about your electric or gas service, please contact Duke Energy’s customer service for help.

Call Us Directly

To talk with one of our sustainable energy consultants immediately, call 800-288-6807.

Need Customer Support?

Existing Duke Energy Sustainable Solutions customers with questions should call 800-288-6807 or email sustainablesolutions@duke-energy.com.