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Duke Energy Sustainable Solutions

Customer Payment Portal

Use the Customer Payment Portal to view, download and/or pay your Duke Energy Sustainable Solutions invoices. You can sign in to the portal or set up your portal account.

Go to portal

01

Duke Energy for Your Home

Are you a Duke Energy residential customer? Sign in to your account to view and pay your utility bill or make a one-time payment without signing in.

02

Duke Energy for Your Business

Are you a Duke Energy business customer? Sign in to your account to view and pay your business’ utility bill or choose another convenient payment method.

03

Duke Energy Sustainable Solutions

Do you have a power purchase agreement (PPA), virtual power purchase agreement (VPPA) or other invoices from DESS? Use the button below to view and/or pay invoices.

04

Duke Energy Customer Support

Need assistance as a Duke Energy utility customer? Use the button below for help with payment arrangements, outages, tree trimming and more.

Can’t find what you’re looking for? Contact dessbilling@duke-energy.com

Have a question for us? Let’s talk.

Call Us Directly

To talk with one of our sustainable energy consultants immediately, call 844.732.7652.

Need Customer Support?

Existing Duke Energy Sustainable Solutions customers with questions should call 844.732.7652 or email sustainablesolutions@duke-energy.com.

Please note: This form is not for Duke Energy utility account inquiries. We do not have access to your customer account information. Please contact customer service for assistance with your utility account.